Privacy Policy | City HVAC Fix

City HVAC Fix ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit https://www.cityhvacfix.com or request service, how we use it, and your choices.

1. Information We Collect

We collect the following categories of information:

Information you provide directly

Contact details: name, phone number, email, ZIP code, and service address when you submit a quote request or contact form.
Service details: the type of service you need and any notes you include.
Communications: any messages you send us.

Information collected automatically

Device and browser data: IP address, browser type, device type, operating system, referring URL.
Usage data: pages viewed, links clicked, time spent, and other analytics via Google Analytics.
Location data: approximate location (city / region) derived from your IP address for purposes of routing your call and showing relevant service options.
Cookies and similar tech: we use first-party cookies for session state and A/B testing, and third-party cookies for Google Analytics and Google Ads conversion tracking.
Call tracking: when you dial a number displayed on this site, the call is routed through a tracking service (Ringba) that captures caller ID, time, duration, and call recording (for quality and training). We disclose when calls are recorded at the start of each call.

2. How We Use Information

To respond to your quote request and schedule service.
To contact you by phone, SMS, or email about your request, appointments, and follow-up.
To improve our website, services, and marketing.
To measure ad performance and attribution (Google Ads, Google Analytics, Ringba).
To detect and prevent fraud, spam, and abuse.
To comply with legal obligations.

3. TCPA / Communications Consent

By submitting our contact or quote form, you consent to receive calls, text messages, and emails from City HVAC Fix at the phone number and email you provided, including messages sent using an automatic telephone dialing system or prerecorded voice, for the purposes of scheduling service, quoting your job, and related follow-up.

Consent is not a condition of purchase. Standard message and data rates may apply. You may opt out of marketing messages at any time by replying STOP to any text, clicking "unsubscribe" in any email, or calling us at (833) 787-0322. You may still receive transactional messages related to service you've requested.

4. Sharing of Information

We do not sell your personal information. We share information only with:

Service providers who help us operate the site and deliver service (hosting, analytics, call tracking, email, SMS).
Affiliated HVAC contractors in our network when we match your request to the right technician for your location.
Law enforcement when required by valid legal process.
A successor entity in the event of a merger, acquisition, or asset sale.

5. Cookies and Tracking Technologies

We use cookies and pixels including: Google Analytics (GA4), Google Ads conversion tags, Ringba call-tracking scripts, and first-party session/variant cookies. You can disable cookies in your browser, opt out of Google Analytics with the Google Analytics opt-out browser add-on, and control personalized ads at Google Ad Settings.

6. Your Rights

California residents (CCPA/CPRA)

If you are a California resident, you have the following rights regarding your personal information:

Right to access: request a copy of the personal information we hold about you.
Right to deletion: request that we delete the personal information we have collected from you.
Right to correction: request that we correct inaccurate personal information.
Right to opt out: opt out of any "sale" or "sharing" of your personal information. We do not sell your personal information.
Right to limit use of sensitive personal information.
Right to non-discrimination for exercising any of the above rights.

To exercise any of these rights, email info@cityhvacfix.com or call (833) 787-0322. We will respond within 45 days as required by law.

EU / UK residents (GDPR)

You have the right to access, the right to deletion, the right to correct, and the right to port your personal data, as well as the right to restrict or object to processing and to withdraw consent at any time. Our legal bases for processing are your consent, contract performance, legitimate interests (operating and improving our business), and legal obligations. To exercise any of these rights, contact us at info@cityhvacfix.com.

7. Data Retention

We retain lead and service records for as long as needed to provide service, meet legal and tax obligations, and defend against legal claims — typically up to 7 years. Analytics data is retained per Google's default retention settings.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No internet transmission or storage is 100% secure.

9. Children's Privacy (COPPA)

Our services are not directed to children, and we do not knowingly collect personal information from minors. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. For EU/UK visitors, this minimum age is 16 (or the age specified by your country's implementation of GDPR-K). If you believe a child under these ages has provided us with personal information, please contact us at info@cityhvacfix.com and we will delete it promptly.

10. Changes to This Policy

We may update this policy. Material changes will be posted here with a revised "Last updated" date.

11. Contact Us

Questions about this policy or your data? Contact us at:
City HVAC Fix
7111 Avenue L, Houston, TX 77011
Email: info@cityhvacfix.com
Phone: (833) 787-0322